Buying our Products
Buying our Products
Selling Your Items
Selling Your Items
Exchange & Return
Exchange & Return
Delivery & Storage
Delivery & Storage
Furniture Care Tips
Refurbishment & Repair
Refurbishment & Repair
1. Orders delivered
A. I have changed my mind and would like to return the items delivered
Because most of our pieces are pre-loved and one-of-a-kind, we always encourage customers to check measurements and photos carefully before purchasing.
That said, we understand that sometimes a piece may not work out after it arrives.
You may request a return within 7 days from the date of delivery as long as the item is still in good working condition and not damaged.
There is a 25% restocking fee to cover handling, admin and transport (for items above $400).
Refund amount = Price Paid – (Price Paid × 25%)
Refunds can be issued via bank transfer or shopping credits (valid for 30 days).
Just drop us an email at salesteam@hocksiong.com.sg or WhatsApp us at 9647 1202 and we’ll assist from there.
That said, we understand that sometimes a piece may not work out after it arrives.
You may request a return within 7 days from the date of delivery as long as the item is still in good working condition and not damaged.
There is a 25% restocking fee to cover handling, admin and transport (for items above $400).
Refund amount = Price Paid – (Price Paid × 25%)
Refunds can be issued via bank transfer or shopping credits (valid for 30 days).
Just drop us an email at salesteam@hocksiong.com.sg or WhatsApp us at 9647 1202 and we’ll assist from there.
2. Orders pending delivery
A. I have changed my mind but my delivery is already scheduled. Can I cancel my order?
We understand that sometimes plans change or you may find something else that suits your space better.
If your item is pending delivery, we’re happy to accept order cancellations within 7 days from the date of purchase.
1) For store credits options, there is no charge (valid for 30 days).
2) For cash refund, there will be a 10% restocking fee.
Refund Amount = Price Paid – (Price Paid × 10%)
If you’re unsure which option is best for you, feel free to message us — we’ll do our best to guide you.
Thank you for understanding and for giving our items a second life with us. 💚
If your item is pending delivery, we’re happy to accept order cancellations within 7 days from the date of purchase.
1) For store credits options, there is no charge (valid for 30 days).
2) For cash refund, there will be a 10% restocking fee.
Refund Amount = Price Paid – (Price Paid × 10%)
If you’re unsure which option is best for you, feel free to message us — we’ll do our best to guide you.
Thank you for understanding and for giving our items a second life with us. 💚