FAQs- Delivery & Storage

1. Delivery

A. How much does delivery cost?
We provide free local delivery to one lift-landing or ground floor for orders above $400 (in a single receipt). For orders below $400, delivery ranges from $40–$80 depending on the size and weight of the items.

B. Where and when do you deliver?
We deliver all over Singapore (yes, Sentosa too!) from 9:30am to 4pm, Monday–Saturday (excluding public holidays).

We do not offer international shipping at the moment. If you have your own freight forwarder, we can pack and deliver to their local forwarding address.

C. Can you deliver to a location with no lift?
Yes. We can carry items up staircases on a case‑by‑case basis, as long as it’s safe for both our team and your furniture.

A staircase fee applies, from $30 per item per level, up to a maximum of 3 storeys.

If you’re unsure about the staircase access, please send us photos or a short video so we can plan ahead safely.

D. How fast can delivery be arranged?
Delivery typically takes 1–3 working days.

We also carry out a QC check before delivery. If any repairs are needed, your delivery may be scheduled for a later date.

Need it today? Contact our Sales Team — if slots are available, we’ll do our best to accommodate. Once you have placed your order, we will get in touch shortly to confirm a delivery date.

E. Can I reschedule my delivery?
Yes, you can! Just let us know at least 2 days in advance so we can adjust our schedule. Last-minute changes are tough for our small team, but we’ll always try our best to help.

A gentle note that any postponement of delivery will still need to fall within 14 days from the original delivery date.

F. Do you offer international shipping?
Not at the moment — our deliveries are currently limited to Singapore. We hope to explore overseas options in the future as we grow.

G. Can I self-collect?
Yes, you can! Please pick up your item within 14 days of payment.

2. Storage

A. Can I buy something now and store it with you?
Due to limited space, we can store paid purchases for up to 14 days. After 14 days, a storage fee of 30% of item price per week will apply.

3. Disposal

A. Do you provide disposal service?
We can help clear your old furniture on a case-by-case basis, as part of the same trip when we deliver your new piece from Hock Siong.

Disposal rates typically range from $40–$100 per item, depending on size and handling. Please inform our sales team in advance or call ahead to check, as last-minute requests are tough for our small team to manage!