$20.00
| Dimensions | N/A |
|---|---|
| Type | A, B, C, D |
As the products listed in our web store are concurrently displayed for sale in our physical outlet, kindly note that the stocks shown in our web store may not be updated in real time. Our team will physically check the stocks to ensure their availability before confirming your order.
Here is a guide on using our web store, happy shopping!
Select the products you wish to purchase and checkout your shopping cart.
You should receive an email on your order.
Please note that no payment is required at this point and the purchase has yet to be confirmed.
When we receive your online order, we will physically check the products’ availability. If the item is available, we will send you a confirmation email with our payment details. In the meantime, we will hold your order for 24 hours for you to make payment.
Orders sent after 5pm will be processed the next day. If the product you have selected is unavailable, we will notify you via email.
After your payment has been received, we will get in touch with you on the delivery or collection details.
For unpaid orders beyond 24 hours, we regret that your order will be automatically cancelled.
Please feel free to contact our store at 6281 8338 or drop us a text at 9647 1202 if you require any assistance.
There are 3 key things to note when you purchase pre-loved items from Hock Siong.
1. Condition of the items
We advise all potential buyers to read through the products’ details such as condition and dimensions before making the decision to purchase.
As the items we sell are second hand, they may come with imperfections such as scratches, worn marks, scuffs, chipped corners and even rust/patina on some metal surfaces.
Wooden Products
We will clean the products and do a light wood-dye/touch-up (if possible) to cover uneven colour tones on chipped or scratched areas. Wood dye will improve around 60-70% of the uneven colour caused by wear and usage. However, kindly note that wood dye is not able to fill up the indentations caused chips and scratches, and thus wear marks will not be 100% restored.
Occasionally, the products listed may be readily refurbished. They have been included in the price and is indicated under the products’ details if we have done such works to the item.
We are unable to do any touch up on items made of MDF, compressed wood or materials that consists of crackled or hand painted finishing.
For furniture which you would like it to be refurbished, we may be able to do it at an additional charge. Kindly contact our store or email us at [email protected] to enquire.
Fabric Seatings & Beddings
Fabric sofas and beddings are usually sold in “As It Is” condition unless otherwise stated. For items that you would them to be re-upholstered, you can contact Kim Hwee listed in our refurbishment contacts. Additionally, you can contact ChemDry or De-Hygienique for sanitising services.
If you are in doubt on the item’s condition or details, please contact our sales team at 96471202 for more information before making the commitment to purchase.
Well-made furniture using good quality materials can last for you a long time with regular care and maintenance. We try our best to include the materials that the product is made from in the product description as much as possible.
Some furniture may also be made from a mixture of materials such as solid teak frame, with teak ply for the insides of the drawers. As Singapore can be humid, it is important to store the items in a well-ventilated area to minimise the growth of moulds or spots.
If you have spotted any mistakes in the way we describe the item, please drop us a note.
3. Hygiene & Care
We will do a last wipe down before the items go on delivery to the customer. At home, you can use “Pledge” wood oil (please apply them on a lint-free cloth, instead directly on the furniture) to maintain its shine. Furniture cleaned and maintained regularly lasts longer than when it is not.
It is also important not to place hot items directly on surfaces as heat stains may tarnish the furniture’s surface. We recommend customers to place a heat resistant placemat before putting hot items on the furniture.
Thank you for giving these second hand goods a new life!
1. How much does delivery cost?
Delivery is free to 1 lift landing or ground location within a single receipt above $400.
For purchase below $400, delivery will cost between $40-80 depending on the size, weight and fragility of the item.
2. Where do you deliver and what time do you deliver?
We deliver island wide inclusive of Sentosa. Our delivery timings are between 9:30am to 4pm, Monday to Saturday (not inclusive of Public Holidays).
Unfortunately, we do not provide the option to ship internationally at the moment. However if you have your own freight forwarder, we are able to pack the items and deliver to your freight forwarder.
3. I stay in a walk-up apartment without lift, are you able to deliver?
Yes, as long as the product is able to fit along the stairway and meet the workplace safety and health requirements, we are able to deliver them to apartments, maisonettes, private houses via stairs. There will be an additional charge imposed and it ranges from $40 and above.
4. How fast can you deliver?
We take 1-3 working days to deliver your item. Do call us at 6281 8338 if you require a same day delivery option, subject to availability. After you have placed your order, our team will contact you to arrange for delivery.
5. Can I buy something and store with you?
Due to the limited storage space in our warehouse, we are only able to store your paid purchase up to 14 days. For undelivered items after 14 days, there will be a weekly chargeable storage fee of 30% x item price.
6. Disposal Service
We are able to dispose your pre-existing furniture (to make way for the one you have purchased at Hock Siong) at a charge between $40 – $80 for each item. Kindly pre-arrange with our store at 6281 8338 and inform us the item you are planning to dispose so we can advise on the cost.
We regret due to manpower and timing constraints, we may not be able to take in last minute disposal requests.
1. What payment mode do you take in your online store?
For online orders, we accept payment via local bank transfers or PayNow.
In our 153 Kampong Ampat retail store, we accept cash, NETS, major credit cards such as Visa/Mastercard/American Express.
For orders that have been confirmed, we will send you a confirmation email and hold your order for 24 hours while you make the payment. Kindly WhatsApp your payment receipt to 9647 1202 or email to [email protected] so that we can verify the receipt of funds.
We will release any unpaid order(s) after 24 hours from the time the order is placed.
As Hock Siong sells pre-used items mostly in single quantity, we highly encourage our customers to read through the product information and ensure the measurements fits before making the commitment to purchase. However, we understand that our products may still not a be suitable fit.
1. Seven (7) Days Exchange & Return Policy
We will be happy to accept returns within 7 days from the day you receive the items with a restocking fee (please read below). For the items to be accepted, the item(s) must be in:
To return or exchange a product, please write to us at [email protected] or WhatsApp us at 9647 1202 as soon as you have decided. Our sales team will contact you to arrange for the items to be collected back.
As selling, administrative and transportation costs are incurred, kindly note that there will be a 30% restocking fee for all returns. Thus, the final amount refunded to the customer will be:
Amount Refunded = Price Paid – (Price Paid x 30%)
The refund can be done in bank transfers or in the mode of shopping credits.
3. Cancellation of your order (Paid but Pending Delivery)
If you wish to cancel your order before it was delivered, please notify as soon as possible once you have decided.
There will be no charges if you wish to convert the cancelled order into store credits. Kindly note that the store credit is valid for 30 days.
For customers cancelling their orders and opting for cash refunds, there will be a 10% bank charge imposed. Please note that we are only able to accept cancellations within 7 days from the day you made the purchase.
Amount Refunded = Price Paid – (Price Paid x 10%)
Your payment is is handled by Stripe via secure connection. Our website will not store any customer’s credit card details.
As the items sold in our web store are also available in our physical outlet, the stocks shown in our website may not be updated in real time (vintage items are often 1 of a kind!). Our team will physically check the stock to ensure its availability before you make payment.
Here is a guide on using our webstore, happy shopping!
Select the items and checkout your shopping cart. You should receive an email on your order.
Please note that no payment is required at this point.
We will physically check the items’ availability. If the item is available, we will send you a confirmation email with our payment details. In the meantime, we will hold your order for 24 hours for your to make payment.
Orders sent after 5pm will be processed the next day. If your item is unavailable, we will notify you via email.
After your payment is received, we will get in touch with you on the delivery or collection details. For unpaid payments beyond 24 hours, we regret that your order will be automatically cancelled.
Please feel free to contact our store at [email protected] if you require any assistance.
There are 3 key things to note when you purchase a pre-loved item from Hock Siong.
1. Condition of the items
We advise all potential buyers to read through the items’ details such as condition and dimensions before making the decision to purchase.
As the things we sell are 2nd hand, they may come with imperfections such as scratches, worn marks, scuffs, chipped corners and even rust/patina on some metal items.
Wooden Products
We will clean the item and do a light wood-dye (if possible) to cover uneven colour tones from chipped or faintly scratched areas. Wood dye or wood stain will cover around 60-70% of the uneven colour from wear and usage. However, it not remove the damage done by scratches, as wood dye is not filling up chipped areas, sanding the surface even or revarnishing.
Occasionally, the items listed may be readily refurbished. They have been included in the price and is indicated under the items’ details if we have done such works to the item.
We are unable to do any touch up on items made of MDF, compressed wood or materials that consists of crackled or hand painted finishing.
For furniture which you would like it to be refurbished, we may be able to do it at an additional charge. Kindly contact our store or email us at [email protected] to enquire.
Fabric Seatings & Beddings
Fabric sofas and beddings are usually sold in “As It Is” condition unless otherwise stated. For items that you would them to be re-upholstered, you can contact Kim Hwee listed in our refurbishment contacts. Additionally, you can contact ChemDry or De-Hygienique for sanitising services.
If you are in doubt on the item’s condition or details, please contact our sales team at 96471202 for more information before making the commitment to purchase.
Well-made furniture using good quality materials can last for you a long time with regular care and maintenance. We try our best to include the materials that the product is made from in the product description as much as possible.
Some furniture may also be made from a mixture of materials such as solid teak frame, with teak ply for the insides of the drawers. As Singapore can be humid, it is important to store the items in a well-ventilated area to minimise the growth of mould or spots.
If you have spot any mistakes in the way we describe the item, please drop us a note.
3. Hygiene & Care
We will do a last wipe down before the items go on delivery to the customer. At home, you can use “Pledge” wood oil (please apply them on a lint-free cloth, instead directly on the furniture) to maintain its shine. Furniture cleaned and maintained regularly lasts longer than when it is not.
It is also important not to place hot items directly on surfaces as heat stains may tarnish the furniture’s surface. We recommend customers placing a heat resistant placemat before placing hot items on them.
Thank you for giving these 2nd hand goods a new life!
1. How much does delivery cost?
Delivery is free to 1 lift landing or ground location within a single receipt above $400.
For purchase below $400, delivery will cost between $40-80 depending on the size, weight and fragility of the item.
2. Where do you deliver and what time do you deliver?
We deliver island wide inclusive of Sentosa. Our delivery timings are between 9:30am to 4pm, Monday to Saturday.
Unfortunately, we do not provide the option to ship internationally at the moment. However if you have your own freight forwarder, we are able to pack the items and deliver to your freight forwarder.
3. I stay in a walk-up Apartment without lift, are you able to deliver?
Yes, we are able to deliver to apartments, maisonettes, private houses via stairs at an additional charge. The charge range from $40 and above.
We take 1-3 working days to deliver your item. Do call us at 6281 8338 if you require a same day delivery option, subject to availability. After you have placed your order, our team will contact you to arrange for delivery.
5. Can I buy something and store with you?
Due to the limited storage space in our warehouse, we are only able to store your paid purchase up to 14 days. For undelivered items after 14 days, there will be a weekly chargeable storage fee of 30% x item price.
We are able to dispose furniture at a charge between $40 – $80 for each item. Kindly pre-arrange with our store at 6281 8338 and inform us the item you are planning to dispose so we can advise on the cost.
We regret due to manpower and timing constraints, we may not be able to take in last minute disposal requests.
1. What payment mode do you take in your online store?
For online orders, we accept payment via local bank transfers or PayNow.
In our 153 Kampong Ampat retail store, we accept cash, NETS, major credit cards such as Visa/Mastercard/American Express.
For orders that have been confirmed, we will send you a confirmation email and hold your order for 24 hours while you make the payment. Kindly WhatsApp your payment receipt to 9647 1202 or email to [email protected] so that we can verify the receipt of funds.
We will release any unpaid order(s) after 24 hours from the time the order is placed.
As Hock Siong sells pre-used items mostly in single quantity, we highly encourage our customers to read through the product information and ensure the measurements fits before making the commitment to purchase. However, we understand that our products may still not a be suitable fit.
1. Seven (7) Days Exchange & Return Policy
We will be happy to accept returns within 7 days from the day you receive the items with a restocking fee (please read below). For the items to be accepted, the item(s) must be in:
To return or exchange a product, please write to us at [email protected] or WhatsApp us at 9647 1202 as soon as you have decided. Our sales team will contact you to arrange for the items to be collected back.
As selling, administrative and transportation are costs that we incurred, kindly note that there will be a 30% restocking fee for all returns. Thus, the final amount refunded to the customer will be:
Amount Refunded = Price Paid – (Price Paid x 30%)
The refund can be done in bank transfers or in the mode of shopping credits.
3. Cancellation of your order (Paid but Pending Delivery)
If you wish to cancel your order before it was delivered, please notify as soon as possible once you have decided.
There will be no charges if you wish to convert the cancelled order into store credits. Kindly note that the store credit is valid for 30 days.
For customers cancelling their orders and opting for cash refunds, there will be a 10% bank charge imposed. Please note that we are only able to accept cancellations within 7 days from the day you made the purchase.
Amount Refunded = Price Paid – (Price Paid x 10%)
Your payment is is handled by Stripe via secure connection. Our website will not store any customer’s credit card details.
Occasionally we may send out emails about some interesting finds, would you like to be on the list?
