Frequently Asked Questions
Updated 26 March 2021, 11:57AM
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Buying from Hock Siong
Thank you for your interest to purchase something from our online store. Whether it is a big or small item, we are delighted that you are looking to incorporate something used, vintage or one of a kind to your homes!
As we also run a retail outlet selling vintage goods, the stocks shown in our website may not be updated in real time (vintage items are one of a kind! ;). Thus, we will physically check the stock to ensure its availability before you make payment.
To facilitate a better online shopping experience for all, here is a guide:
Step 1: Online shoppers select and shop as normal in our online store. Once you have check out your items, you will receive an email stating that we are checking the stock.
Step 2: Our store will physically check the items’ availability. Orders sent after 5pm will be processed the next day. If your item is available, we will send you an order confirmation email with our PayNow / bank transfer details for you to make payment. In the meantime, we will hold your order for 24 hours.
If your item is unavailable, we will also notify you via email.
Step 3: After payment is received, we will contact you on the delivery date and time. For unpaid payments after 24 hours, we regret that your order will be automatically cancelled.
We hope you find this guide useful. If you have any questions, please feel free to contact our store at [email protected]
To facilitate a better online shopping experience for all, here is a guide:
Buying 2nd Hand Items
There are 3 things to note when you purchase a pre-loved item from Hock Siong.
1) Condition
2) Quality
3) Hygiene & Care
1. Check their condition
We advise all potential buyers to read through the items’ details on the right side bar in the individual page before making the decision to purchase. For dimensions of the items, they are available under “Additional Information”.
Most of the time, we sell the items in “As It Is” condition and they come with flaws such as scratches, worn marks, scuffs, chipped corners and even rust for some metal items. They are the “battle scars”of usage and time.
Wooden Products
For wooden products, Hock Siong will clean up the item and do a light wood-dye touch up to cover uneven colour tones arising from chipped or scratched areas. Wood-dying is not filling up the chipped areas, sanding or refurbishing. Wood dye or wood stain will cover around 60-70% of the uneven colour from wear and usage but not remove the damage done by scratches. Wood-dye works well in teak surfaces.
Occasionally, we include refurbishment works such as sand down and revarnish for more commonly used areas like table top surfaces. They have been included in the price and is indicated under the items’ details if we have done such works to the item. Regrettably, we are unable to do any touch up on items made of MDF, Chipboard or have some crackled or hand painted finishing.
For items which are sold “As It Is”, but you would like it to be refurbished, we can do it at an additional charge. Kindly contact our store or email us at [email protected] for a quote.
Fabric Seatings & Beddings
We sell them in “As It Is” condition. The seatings are mostly in good condition, with unnoticeable frays unless otherwise stated. However, if you like to makeover their upholstery, do contact Kim Hwee. Additionally, you can also contact De-Hygienique for sanitising services. For some carpets and seatings, we will clean them with a wet vacuum, but stains may not be totally removed.
If you are in doubt on the item’s condition or details, please contact our sales team at 96471202 for more information before making the commitment to purchase.
When purchasing a 2nd hand piece, it is important to think whether it can last you for a period of time. We encourage responsible consumption here in Hock Siong. Well-made furniture using good quality materials can last for generations with care and regular maintenance. We try our best to include the materials used in the product’s descriptions as much as possible.
Furniture may also have a mixture of materials such as solid teak for its frame, and teak ply for the insides of the drawers. As Singapore can be humid, it is also important to store the items in a well-ventilated area to minimise the growth of mould or spots.
PS: If you have spot any mistakes in the way we describe the item, please drop us a note.
3. Hygiene & Care
We will do a last wipe down before the items go on delivery. At home, you can use Pledge or wood oil (but please apply them on a lint-free cloth, instead directly on the furniture) to maintain its shine. From experience, furniture wiped down frequently lasts longer than when it is not.
It is also important not to place hot items directly on surfaces as there may be heat stains on the item’s varnish. We recommend customers placing a heat resistant placemat before placing hot items on them.
Thank you so much for giving these furniture and goods a 2nd life!
2) Quality
3) Hygiene & Care
We sell them in “As It Is” condition. The seatings are mostly in good condition, with unnoticeable frays unless otherwise stated. However, if you like to makeover their upholstery, do contact Kim Hwee. Additionally, you can also contact De-Hygienique for sanitising services. For some carpets and seatings, we will clean them with a wet vacuum, but stains may not be totally removed.
If you are in doubt on the item’s condition or details, please contact our sales team at 96471202 for more information before making the commitment to purchase.